The following aspects should be considered to determine if your company is in compliance with all the requirements for the ADA standard:
Physical Accessibility: Does the establishment provide customers with mobility issues easy access to restrooms as well as exits, entrances, ramps, elevators and parking spaces and so on.? Do stairways have handrails? Do the signs show which areas can be accessed by wheelchairs?
Communications Access: Can people who are hearing impaired understand announcements through speakers? How big is the font used on menus, posters or advertisements. ?
Accessibility of Programs: Is possible for someone using screen readers to use the site without encountering errors? What size of text will users be able to read? Does the content appear in color?
You don't want to get in the hands of The U.S. Department of Justice because you don't meet the standards set forth under Title III of the Americans With Disabilities Act. To avoid this Here's some tips:
1. Be sure that your building is compliant in accordance with physical accessibility guidelines described above.
2. Ensure that your communication systems are compatible with those of people who suffer from various types of visual impairment. For instance, if, for example, you make use of Braille signage, ensure all information transmitted via these devices is easily understood.
3. Consider providing assistive listening devices to ensure that patrons who are deaf have an access to talk directly with the staff.
4. Give clear instructions on how to reach customer service representatives. This includes phone numbers, email locations, numbers for faxes and so on.
5. Be aware of the different ways people with vision issues are able to interact with technologies. If you are providing computer terminals , or any other device look into making them bigger and/or more adjustable than standard keyboards.